Privacy Policy

Effective Date: October 2025
Last Updated: October 2025

1. Introduction

Welcome to Sacred Roots Volunteer and Travel.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book volunteer programs, retreats, or travel packages, or interact with us in any way.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information necessary to provide our services, ensure participant safety, and create customized volunteer and travel experiences.

Information you may provide includes:

Full name, date of birth, and contact information (email, phone number, address)
Passport details (if required for travel arrangements)
Medical information (including allergies, dietary restrictions, or health concerns)
Emergency contact details
Payment information (processed securely through third-party payment processors)
Preferences related to volunteer programs, accommodations, and travel interests

Automatically collected information may include:

IP address, browser type, and device information
Website analytics to improve user experience

We only collect information that is relevant and necessary for the purpose of providing a safe, personalized, and meaningful experience.

3. How We Use Your Information

We use your information to:

Process bookings and travel arrangements
Communicate important trip details and updates
Ensure your health, safety, and dietary needs are met during programs
Manage emergency situations appropriately
Send marketing communications (only if you opt-in)
Improve our services and user experience

4. How We Protect Your Information

We maintain strong technical and organizational measures to safeguard your personal data.
This includes secure databases, encrypted communication, and limited access to sensitive information by authorized personnel only.

Medical and emergency contact information is used solely for safety purposes during your trip and is not shared beyond trusted partners involved in your volunteer or travel experience.

5. Sharing Your Information

We do not sell or trade your personal information.
We may share it only with:

Trusted partners (such as accommodation providers, tour guides, and emergency medical services) strictly for operational purposes
Legal authorities if required by law
Payment processors to facilitate secure transactions

All third-party partners are required to comply with data protection and confidentiality standards.

6. Cookies & Website Data

Our website may use cookies and analytics tools to enhance user experience and understand how visitors interact with our content.
You can manage or disable cookies through your browser settings.

7. Your Rights

You have the right to:

Access and review the information we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at:
📧 info@sacredrootsvolunteertravel.com

8. Data Retention

We retain personal and medical information only for as long as necessary to fulfill the purposes for which it was collected, including safety and legal requirements.

9. International Data Transfers

As a Canadian and Costa Rica–based organization that serves travelers globally, your data may be processed or stored in multiple locations.
We ensure all transfers comply with applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:
📧 info@sacredrootsvolunteertravel.com
🌍 www.sacredrootsvolunteertravel.com